Experience
Interaction Designer/Mobile Web at Cars.com
May 2011 – Present
User experience lead for mobile automotive inventory and research website — m.cars.com. Responsible for user experience design and usability. Serve as core member of a dedicated agile/scrum team focused on providing consumer-facing mobile solutions.
Interaction Designer/Dealer Products at Cars.com
March 2010 – May 2011
Led user experience design for automotive dealer-facing inventory management and reporting applications used by several thousand Cars.com customers. Focused on backoffice inventory management and reporting applications and an HTML email reporting suite.
Product Manager/User Experience at TransUnion
March 2008 – March 2010
Focused on online user experience design and usability for TransUnion, the nationwide consumer credit information business. Responsible for usability testing, user acceptance testing, and UX competitive analysis efforts for TransUnion’s consumer-focused credit services websites. Maintained internal usability testing facilities including networked offices equipped with Morae Observer and Recorder and portable testing equipment. Provided UI design direction for a set of internal web-based reporting tools. Prioritized functional enhancements and defect resolution for several consumer websites. Incorporated consumer feedback/research into product enhancements. Served as liaison between product management and software engineering teams.
Director, Interface Design and Usability at OfficeMax
December 2006 – March 2008
Led a team responsible for user experience and design production for consumer–facing and B2B websites for office products and technology retailer with $2 billion in online sales. Managed design and production for email marketing program.
Sr. Manager, Usability and Content at OfficeMax
June 2002 – December 2006
Managed design team that created and maintained user interface for B2B ecommerce website with $1.5 billion in online sales. Led drive for compliance with federal web accessibility standards. Managed external vendors and agencies.
Sr. Programmer / Analyst at Boise Office Solutions
February 1999 – June 2002
Application design and development for B2B ecommerce website in J2EE/Unix/Oracle environment. Developed and documented system requirements, performed coding, and formulated and executed test plans.
Web Developer at DataStructures, Inc.
November 1997 – February 1999
Designed and developed websites and extranet applications for commercial real estate clients including GE Capital and CB Richard Ellis.
Specialties
User centered design methods including: task analysis, page flow and sitemap creation, persona creation, user scenarios, use cases, user stories, sketching, wireframing, prototyping, usability testing, and website analytics. Experience in W3 web standards and Section 508 and WAI.
Software: Axure, iRise, Balsamiq, OmniGraffle, Visio, Omniture, Coremetrics, Morae, Dreamweaver, Photoshop, and MS Project.
Technologies: XHTML, CSS, JavaScript, XML, and HTML email design and production.
Education
DePaul University
MS, Human Computer Interaction
Roosevelt University
B.A., Journalism, Sociology
Certifications
Pragmatic Marketing
Practical Product Management Certification
