Interaction Designer Manager at Cars.com
July 2015 – Present
- Lead a team responsible for experience design and usability for a portfolio of consumer-facing automotive shopping, research, and financing products.
August 2012 – Present
- Author of the book Mobile Prototyping with Axure RP 7, published in November
2013 by Packt Publishing.
- Author of numerous professional journal articles in the following publications:
Boxes and Arrows, Mobile Commerce Daily, Smashing Magazine, UX Booth, UX Magazine, and UXmatters.
Principal Interaction Designer at GE Capital
March 2015 – July 2015
- User experience team lead focused on mobile, tablet, and desktop software for commercial lending customers.
- Led design standards and UI patterns working group for Axure prototypers.
Lead Interaction Designer at GE Capital
July 2013 – February 2015
- UX design for products using predictive analytics, Big Data, geospatial technologies, and reporting to help customers make more data-driven business decisions.
- Execute multi-device designs for commercial lending software.
- Led and contributed to several efforts to standardize and document design artifacts for prototypes, sitemaps, and other work products used across a nationally distributed UX team.
Senior Interaction Designer/Mobile at Cars.com
May 2011 – July 2013
User experience lead for mobile products at automotive inventory and research website Cars.com. Responsible for user experience design and usability. Planned and conducted on-device usability tests in the field and in a formal lab setting. Served as core member of a dedicated agile/scrum team focused on providing consumer-facing mobile solutions. I also served as subject matter expert on designing desktop-focused web products for ease of use on tablets and touchscreens.
UX Prototyping – Freelance at Manifest Digital
May 2011 – July 2011
Assisted Chicago digital agency with creating interactive prototypes using iRise Studio for a large B2B client.
Interaction Designer/Dealer Products at Cars.com
March 2010 – May 2011
Led user experience design for automotive dealer-facing inventory management and reporting applications used by several thousand Cars.com customers. Focused on backoffice inventory management, reporting applications, and an HTML email reporting suite.
Product Manager/User Experience at TransUnion
March 2008 – March 2010
Focused on online user experience design and usability for TransUnion, the nationwide consumer credit information business. Responsible for usability testing, user acceptance testing, and UX competitive analysis efforts for TransUnion’s consumer-focused credit services websites. Maintained internal usability testing facilities including networked offices equipped with Morae Observer and Recorder and portable testing equipment. Provided UI design direction for a set of internal web-based reporting tools. Prioritized functional enhancements and defect resolution for several consumer websites. Incorporated consumer feedback/research into product enhancements. Served as liaison between product management and software engineering teams.
Director, Interface Design and Usability at OfficeMax
December 2006 – March 2008
Led a team responsible for user experience and design production for consumer–facing and B2B websites for office products and technology retailer with $2 billion in online sales. Managed design and production for email marketing program.
Senior Manager, Usability and Content at OfficeMax
June 2002 – December 2006
Managed design team that created and maintained user interface for B2B ecommerce website with $1.5 billion in online sales. Led drive for compliance with federal web accessibility standards. Managed external vendors and agencies.
Senior Programmer / Analyst at Boise Office Solutions
February 1999 – June 2002
Front-end development for B2B ecommerce website. HTML, CSS, and JSP coding. Developed and documented system requirements, performed coding, and formulated and executed test plans.
Web Developer at DataStructures, Inc.
November 1997 – February 1999
Designed and developed websites and extranet applications for commercial real estate clients including GE Capital Real Estate and CB Richard Ellis.
User-Centered Design Methods: task analysis, empathy mapping, personas, user scenarios, task flow analysis, use cases, user stories, content inventories, sitemap creation, sketching, wireframing, prototyping, usability testing, and analytics. Experienced in W3 web standards and Section 508 / WAI.
Software: Axure, iRise, Proto.io, Balsamiq, OmniGraffle, Visio, Omniture, Coremetrics, Morae, Dreamweaver, Photoshop, and WordPress.
MS, Human-Computer Interaction
GE Crotonville Leadership Training
Presentation Skills Certificate
BA, Journalism, Sociology
Pragmatic Marketing Product Management Framework
Practical Product Management Certification